AWS has reported that the issue has been fully resolved. All our services have returned to normal operation, and monitoring confirms system stability. We’ll continue to keep an eye on performance, but no further impact is expected.
Posted Oct 20, 2025 - 03:06 PDT
Monitoring
AWS reports significant signs of recovery, and most requests are now succeeding. Some residual impact may remain as AWS works through a backlog of queued requests. Our services are also showing improvement, and we’ll continue to monitor until full recovery is confirmed.
Posted Oct 20, 2025 - 02:36 PDT
Identified
AWS has identified an infrastructure issue affecting multiple services. We are monitoring the situation closely as it impacts our platform’s functionality.
Impact: Some users may experience issues logging in to the dashboard and using native store features. Next Update: We will share another update as soon as AWS provides more information or the issue is resolved.
Posted Oct 20, 2025 - 01:56 PDT
Update
We are continuing to investigate this issue.
Posted Oct 20, 2025 - 01:21 PDT
Investigating
We are currently experiencing issues with some services due to a disruption affecting Amazon Web Services (AWS). Our team is investigating and monitoring AWS’s status while working to mitigate impact.
Further updates will be provided as more information becomes available.
Posted Oct 20, 2025 - 00:59 PDT
This incident affected: Live Sites, Editor, API, Sandbox, and eCommerce.