Issues in processing payments and new orders

Incident Report for Duda

Resolved

This incident has been resolved.

Posted Jul 10, 2019 - 19:46 PDT

Monitoring

From 9:14pm–10:47pm UTC, we saw elevated error rates and response times with our purchasing and order management services. The services are back on, and we are currently monitoring closely our system.

Posted Jul 10, 2019 - 16:08 PDT

Investigating

We are currently investigating issues in processing payments and new orders. Detection of those issues has started around 9:20pm UTC.

Posted Jul 10, 2019 - 14:58 PDT