tag:status.duda.co,2005:/historyDuda Status - Incident History2024-03-28T22:23:37-07:00Dudatag:status.duda.co,2005:Incident/201792452024-03-06T16:25:30-08:002024-03-06T16:25:30-08:00Investigating reports of some storefront components being unavailable<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>16:25</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved. Please reach out to Support if you continue to experience any unexpected behavior.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:06</var> PST</small><br><strong>Identified</strong> - We've identified a cause of the issue and are restoring the service. The issue may sporadically appear in some stores only. We will continue to update as we have more information.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:35</var> PST</small><br><strong>Investigating</strong> - We are currently investigating reports that some storefront components may be unavailable.<br /><br />Our engineering team is aware of the issue and working to resolve this issue as soon as possible. <br /><br />We will continue to update with more information as we receive it.</p>tag:status.duda.co,2005:Incident/192519152023-12-25T04:41:51-08:002023-12-25T04:41:51-08:00Annual Platform Maintenance and Security Upgrades<p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>04:41</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>00:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>10:05</var> PST</small><br><strong>Scheduled</strong> - On December 25th from 8AM to 8PM UTC, the Duda editor and API will be temporarily unavailable for scheduled maintenance. During this time, we will roll out the latest security patches and database encryption best practices to prevent data breaches and keep your and your clients’ sensitive data protected.</p>tag:status.duda.co,2005:Incident/192071582023-11-23T20:40:20-08:002023-11-23T20:40:20-08:00Investigating error message when loading sites in Editor<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>20:40</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>20:09</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>18:59</var> PST</small><br><strong>Update</strong> - The editor can now be used again, but some widgets may not work and display an error. We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>18:51</var> PST</small><br><strong>Identified</strong> - We have identified where the issue is coming from, and our engineers are actively working on a fix.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>18:22</var> PST</small><br><strong>Investigating</strong> - We are currently investigating reports that the site editor is not loading and giving an error message. Will update here as soon as more information is available.</p>tag:status.duda.co,2005:Incident/191184622023-11-14T07:59:26-08:002023-11-14T07:59:26-08:00Errors when performing actions in editor and dashboard<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>07:59</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>06:57</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>06:56</var> PST</small><br><strong>Identified</strong> - We have identified a technical issue that is impacting the availability of our services. Users may be experiencing intermittent errors and delays when accessing the site editor.</p>tag:status.duda.co,2005:Incident/191094092023-11-13T11:35:56-08:002023-11-13T11:35:56-08:00Investigating reports of degraded editor performance including inability to republish sites<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>11:35</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>09:19</var> PST</small><br><strong>Update</strong> - A fix has been implemented which should resolve the degraded performance around site republish. We will continue to monitor closely. If you continue to experience any issues with site republish, please contact support.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>09:02</var> PST</small><br><strong>Investigating</strong> - We have received several reports about customers being unable to republish their site. Our engineering team is actively investigating this and we will update as soon as possible. Sorry for the inconvenience. In the meantime - if you only made changes to one page, you are still able to rebuplish the impacted page(s).</p>tag:status.duda.co,2005:Incident/185347582023-09-19T01:07:01-07:002023-09-19T01:07:01-07:00Investigating reports of form response notification emails blocked<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>01:07</var> PDT</small><br><strong>Resolved</strong> - We were able to resolve the issue by changing the designated IP we use to send out emails.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>05:49</var> PDT</small><br><strong>Investigating</strong> - It appears that one of the dedicated IPs Duda uses to send emails about new contact form responses has been blocked by some Internet Service Providers, causing form response emails to be blocked, filtered as spam or not seen in the inbox of the receiver.<br />We are working to remove this IP block and we will post updates as soon as we have them.</p>tag:status.duda.co,2005:Incident/179103402023-07-20T05:17:46-07:002023-07-20T05:17:46-07:00Third Party Ecommerce (Ecwid) control panel loads slowly and new store creation doesn't work<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>05:17</var> PDT</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>02:54</var> PDT</small><br><strong>Identified</strong> - Third Party Ecommerce (Ecwid) control panel loads slowly and new store creation doesn't work as a result of an outage of the third party provider.<br />The issues is being investigated.</p>tag:status.duda.co,2005:Incident/175634792023-06-13T14:15:49-07:002023-06-13T14:15:49-07:00Investigating Degraded Performance in Duda Editor<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:15</var> PDT</small><br><strong>Resolved</strong> - This incident is now considered resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>13:57</var> PDT</small><br><strong>Monitoring</strong> - We are seeing improvements in the degradation of the impacted AWS servers. The Duda Editor is stable and we will continue to monitor for performance.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>12:38</var> PDT</small><br><strong>Investigating</strong> - As a result of degraded performance reported by AWS, we are currently seeing degraded performance in the Duda Editor. As a result customers may experience issues with image uploads or other services. We are working to find a solution and implement as quickly as possible.</p>tag:status.duda.co,2005:Incident/163554712023-03-06T08:21:06-08:002023-03-06T08:21:06-08:00Issues with Facebook Feed Widget and Instagram Galleries<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>08:21</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved. The Facebook feed widget and Instagram gallery should be working as expected again. If you have any issues, please contact Support at support.duda.co.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>08:02</var> PST</small><br><strong>Investigating</strong> - We have received reports that the facebook feed widget and instagram galleries are not working. We are working with Facebook to resolve the issue. Existing instagram galleries will continue to work but won’t update and it’s not possible to connect new galleries to instagram at this time. We will provide an update as soon as we have more information.</p>tag:status.duda.co,2005:Incident/155864732022-12-25T06:00:40-08:002022-12-25T06:00:40-08:00Scheduled DB Maintenance (Dec. 25, 2022 - 1am PST to 6am PST)<p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>06:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>01:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>09:26</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled platform maintenance on December 25, from 1am to 6am PST. During this period the Duda Editor may be inaccessible. Live sites will remain live and will not be impacted. If you have any questions please reach out to support by filing a support ticket at support.duda.co.</p>tag:status.duda.co,2005:Incident/126959532022-11-02T09:32:24-07:002022-11-02T09:32:24-07:00Investigating Reports of Editor being down<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>09:32</var> PDT</small><br><strong>Resolved</strong> - The downtime with the Editor has now been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>09:20</var> PDT</small><br><strong>Monitoring</strong> - The Duda Editor is now loading again as expected. We will continue to monitor and provide updates.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>09:15</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>08:59</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating reports of the Duda Editor being down. Our team is aware of the issues and investigating. We will provide an update within the next 30min or earlier.</p>tag:status.duda.co,2005:Incident/111784772022-09-19T06:23:42-07:002022-09-19T06:23:42-07:00Investigating an issue with map widgets and map integrations<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>06:23</var> PDT</small><br><strong>Resolved</strong> - The issue was a global issue on Mapbox's end. It is now resolved and all maps are working correctly.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>06:22</var> PDT</small><br><strong>Identified</strong> - The issue appears to be related to the Mapbox integration. We are working with the Mapbox team to resolve the issue.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>05:09</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>05:08</var> PDT</small><br><strong>Investigating</strong> - We are investigating an issue regarding map integrations not working in map widgets and content library.</p>tag:status.duda.co,2005:Incident/111454652022-09-15T14:40:10-07:002022-09-15T14:40:10-07:00Investigating Reports of Image Manager not loading in Safari Browser<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>14:40</var> PDT</small><br><strong>Resolved</strong> - The issue with the Image Manager not loading in Safari has been resolved.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>13:40</var> PDT</small><br><strong>Investigating</strong> - We are currently receiving reports that the Image Manager is not loading for customers in the Safari Browser.<br /><br />Our team is aware of the issue and working to identify the root cause and implement a solution as soon as possible.<br /><br />Other browsers remain un-impacted.</p>tag:status.duda.co,2005:Incident/108536712022-08-25T06:00:32-07:002022-08-25T06:00:32-07:00Scheduled maintenance of eCommerce platform<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>06:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>05:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>07:53</var> PDT</small><br><strong>Scheduled</strong> - Please be aware that we will be performing scheduled maintenance of the Duda eCommerce integration on August 24 - 25. We will be doing this maintenance during off-peak hours for each region to minimize any potential disruption.<br /><br />Maintenance schedule:<br /><br />August 24:<br /><br />APAC region: 11:00pm (AEDT)<br />EMEA region: 6:00am (CET)<br />US region: 3:00am (EDT)<br /><br />August 25:<br /><br />APAC region: 11:00pm (AEDT)<br />EMEA region: 6:00am (CET)<br />US region: 3:00am (EDT)<br /><br />The duration of the maintenance is up to one hour. During this maintenance, storefronts, control panels and APIs will be unavailable. We apologize for the inconvenience.</p>tag:status.duda.co,2005:Incident/105198212022-07-09T18:53:15-07:002022-07-09T18:53:15-07:00Investigating unstable availability of Live Sites<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>18:53</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>17:53</var> PDT</small><br><strong>Monitoring</strong> - The reported instability of Live Sites has been resolved. We will continue to monitor.</p><p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>17:47</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating unstable availability of Live Sites. Our engineering team is aware of the issue and working to resolve the issue as fast as possible. As soon as we have more information we will update here.</p>tag:status.duda.co,2005:Incident/105181232022-07-09T15:16:14-07:002022-07-09T15:16:21-07:00Investigating unstable performance of the Duda Editor<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>15:16</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>14:20</var> PDT</small><br><strong>Monitoring</strong> - Our Engineering team has implemented a fix which as resolved the previously reported unstable performance of the Editor. We will continue to monitor to make sure no further issues arise.</p><p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>13:58</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing unstable performance of the Duda Editor. Live Sites are NOT impacted. Our Engineering team is aware of the issue and working to identify the root cause and implement a solution as soon as possible. We will provide updates here as soon as we have more information.</p>tag:status.duda.co,2005:Incident/103902112022-06-23T13:42:21-07:002022-06-23T13:42:21-07:00Investigating issue with Sites being down<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>13:42</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>13:15</var> PDT</small><br><strong>Investigating</strong> - We are investigating reports that certain sites are currently intermittently down on certain networks. As soon as we have more information, we will update here.</p>tag:status.duda.co,2005:Incident/103854652022-06-23T06:07:52-07:002022-06-23T06:07:52-07:00Incident: Some widgets are not loading<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>06:07</var> PDT</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>03:15</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented. We are monitoring the platform</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>02:45</var> PDT</small><br><strong>Identified</strong> - Some widgets are still not working correctly. We are working to fix it.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>01:39</var> PDT</small><br><strong>Monitoring</strong> - The issue has been fixed. We are monitoring the platform while we continue to investigate the root cause of the issue.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>01:29</var> PDT</small><br><strong>Identified</strong> - We have identified an issue that is causing some widgets in editor and live site not to be displayed. Among the affected widgets: Accordion, Whatsapp.<br /><br />We are working on fixing the issue as quickly as possible.</p>tag:status.duda.co,2005:Incident/100358302022-05-20T04:47:29-07:002022-05-20T04:47:29-07:00Partial outage for eCommerce integration<p><small>May <var data-var='date'>20</var>, <var data-var='time'>04:47</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>03:22</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. All areas of the platform and sites are operational.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>02:48</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>02:44</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is affecting sites with eCommerce integrations. The issue may affect loading time of the editor for site with stores, as well as the store management panel and the store pages in live sites.</p>tag:status.duda.co,2005:Incident/96863522022-04-01T10:02:47-07:002022-04-01T10:02:47-07:00Slowness and instability in live sites<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>10:02</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>09:07</var> PDT</small><br><strong>Monitoring</strong> - A fix was deployed, we're now monitoring. Live sites performance is back to normal.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>08:51</var> PDT</small><br><strong>Identified</strong> - We identified the root-cause in one of the Java libraries used in our services. A fix was already created and we're now in the process to deploy it to all servers.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>07:54</var> PDT</small><br><strong>Investigating</strong> - We're getting reports about slowness and instability of live sites. Our teams are currently investigating it.</p>tag:status.duda.co,2005:Incident/96453682022-03-29T00:00:38-07:002022-03-29T00:00:38-07:00Ecommerce Scheduled Maintenance<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>00:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>05:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>22:23</var> PDT</small><br><strong>Scheduled</strong> - Duda's Ecommerce integration will be undergoing scheduled maintenance.<br /><br />The maintenance is done during off peak hours for each region.<br /><br />Maintenance schedule:<br />APAC region: March 28th at 11:00pm (AEDT)<br />EMEA region: March 29th at 6:00am (CET)<br />US region: March 29th at 3:00am (EST)<br /><br />Maintenance duration: up to 1 hour for each region.<br /><br />During maintenance storefront in live site and editor and store control panel (admin) will be unavailable.<br /> <br />We apologize for the inconvenience.</p>tag:status.duda.co,2005:Incident/96007952022-03-22T04:04:38-07:002022-03-22T04:04:38-07:00Limited access to editing the Store/Ecommerce admin<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>04:04</var> PDT</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>03:30</var> PDT</small><br><strong>Investigating</strong> - We are experiencing an issue preventing some of our customers from accessing the Ecommerce admin. Our developers are investigating the matter.</p>tag:status.duda.co,2005:Incident/94550882022-03-03T15:13:37-08:002022-03-03T15:13:37-08:00Investigating errors with Analytics API<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>15:13</var> PST</small><br><strong>Resolved</strong> - This issue has now been resolved. If you continue to have any issues, please contact our Support team.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>12:58</var> PST</small><br><strong>Identified</strong> - The issues has been identified and our team is working on a fix.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>10:40</var> PST</small><br><strong>Investigating</strong> - We have received reports that the analytics API endpoint is returning 500 errors. Our team is aware of the issue and investigating. As soon as we have more information we will post here.</p>tag:status.duda.co,2005:Incident/94270222022-02-28T08:50:58-08:002022-02-28T08:51:07-08:00Issues with Ecommerce API may interfere with Editor functionalities<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>08:50</var> PST</small><br><strong>Resolved</strong> - This issue has now been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>05:29</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the platform. <br />Editor is accessible for all sites.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>04:56</var> PST</small><br><strong>Identified</strong> - We have identified an issue concerning Ecommerce API services.<br /><br />This may cause issues accessing the editor for sites with stores.<br /><br />Our team is actively working on a fix.</p>tag:status.duda.co,2005:Incident/89593852021-12-29T10:07:42-08:002021-12-29T10:07:51-08:00Issues with Ecommerce Integration<p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>10:07</var> PST</small><br><strong>Resolved</strong> - The issue has now been resolved. All functionality is fully operational.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>07:14</var> PST</small><br><strong>Investigating</strong> - Ecommerce Integrations (stores) may be dysfunctional, both in editor and in live sites.<br /><br />We are investigating and will report any update.</p>